A friend just sent me a link to a presentation by a gentleman named Rob Gruhl at the Ignite Conference in Seattle a few years ago.http://consumerist.com/2009/12/buy-a-new-car-without-getting-ripped-off.html#commentsIt's quick, clear and concise and hits on some great points. Very well done.Selfishly, almost everything he is touches on are the consumer pain points that led to our creation of